As a commercial property manager, a significant portion of your time is dedicated to navigating and utilising property management software. These systems are in a constant state of evolution, with frequent updates, tweaks, and the introduction of new features. However, the demanding nature of commercial property management often leaves little time for staying up to date with these changes, potentially leading to inefficiencies in your processes due to a lack of adaptation.

It is a recurring scenario where businesses find themselves stuck in outdated practices because they have neglected to familiarise themselves with the latest advancements in commercial property management software. Consequently, they inadvertently burden themselves with additional work or hinder their own progress. I strongly urge users of these programs (like Cirrus8 and Re-Leased)  to dedicate time to thoroughly read the updates and changes taking place within the system, and to assess and modify their internal processes accordingly.

Moreover, these platforms offer a wealth of additional features that are often overlooked due to a lack of exploration and a failure to develop implementation strategies. Features such as landlord and tenant portals are crucial for providing customers with services that align with their evolving needs. Another significant trend pervading our industry is the integration of artificial intelligence (AI), particularly in trust accounting.

Taking the time to review any changes occurring in your commercial property management systems is of utmost importance. By doing so, you ensure that your business keeps pace with advancing technology, and that your internal processes reflect the most efficient methods of performing various tasks.

When utilised correctly, these systems create capacity within your organisation, streamline workflows, and afford your commercial property managers the opportunity to devote more time to nurturing client relationships, rather than being weighed down by outdated procedures and administrative tasks.

By Leteicha Wilson, Ray White BDE- Commercial Property Management