Mapping the journey of employees, customers and visitors as they move through an office tenancy is key to social distancing considerations, JLL says.

With the continued need to maintain social distancing protocols to stop the spread of COVID-19, the firm has developed a ‘Building Re-Occupation guide’ for its JLL-managed office buildings across Australia.

This has included a review being conducted by JLL’s building management teams of all the building elements and management processes, with a focus on the health and safety of employees and visitors.

At a glance: 

• JLL has developed a ‘Building Re-Occupation guide’ for its office buildings across Australia.
• The guide focuses on some of the common issues that are relevant to most building environments.
• According to the guide, an important step is to map the journey of tenants, customers and visitors as they arrive.

JLL Australia Head of Property Management Richard Fennell said while individual tenancies have their own policies and procedures they rely upon, the guide considers some of the common issues that are relevant to most building environments.

“While it isn’t our role to influence the preparation of individual tenant plans, we are advocating proactive two-way communication of proposed social distancing measures between our various stakeholders," he said.

Source: JLL

"This will help us to ensure a smooth transition toward full building occupancy."

Mr Fennell said an important first step was to map the journey of tenants, customers and visitors as they arrive, enter and move through the property.

"For each stage of the journey, consider all touchpoints they will encounter and measures you will require to allow for social distancing to be maintained," he said.

“There are many touchpoints to consider – foyers, elevators, reception areas, kitchens, bathrooms, common equipment like printers and admin supplies, common area furniture, access passes and waste facilities. 

“End of trip and shower facilities are areas that require careful attention in consideration of the many elements they have in common with gyms, which are the subject of specific government guidance."

“The processes required to manage the use of high foot traffic areas within tenancies is another area for consideration."

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